Tilman Fertitta on a culture of excellence

Tilman Fertitta on a culture of excellence


[FERTITTA] The one thing that everybody that
becomes successful, don’t ever change what brought you there. And the one thing that everybody that’s close
to me, Tilman is no different today, worth five billion dollars, than he was when he
was worth 500,000 dollars. I was walking floors at the Post Oak Hotel,
room service attendant came up, if I have the time and there’s a room service, ’cause
so many things can go wrong or right with a room service tray, so I love to look at
the check, grab me the check, to make sure that there was not anything on the tray that
was not on the check– [SMITH] Right. [FERTITTA] –which people will do. [SMITH] At the end of the day it’s still your
business. [FERTITTA] I like to look at the food and
see, did they have everything done ’cause I know what they’re supposed to do. And so I said, “Lift that up for a second,
please.” and I just saw they didn’t garnish this burger and once again, my iPhone, I got
more pictures on everybody. I really have some pictures on there. [SMITH] Now you know, there are some people
who would say you’re the CEO, you’re worth all this money, you’re so successful, why
do you care about the burger? But you know what, the devil’s in the details. It’s that 5%. [FERTITTA] It’s the 5%. And it’s a culture that they see and my people
see, and they know if we’re not on our game, we are going to get called for it. [SMITH] Permeates the whole business. [FERTITTA] 100 percent. [SMITH] 100 percent. [FERTITTA] And it’s as much culture as everything,
’cause I’m not gonna be here one day. And so I try to build a culture throughout
the company. [SMITH] That will survive you.

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