How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)

How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)


Hi there just before we get started
there’s two awesome quotes I want to share with you the first is from Henry
David Thoreau he’s an awesome beard so I’ll be right back
it’s never too late to give up your prejudices the other quote comes from
st. antoine de azúcar ray the guy that wrote the little prince i looked on the
internet and he doesn’t have any facial hair at all so this is that quote as if
he were a French gorilla he who is different from me does not impoverished
me but he enriches me is that good Hi and welcome back to Be a Better Guide
I’m your host Kelsey Tonner this week we’re talking about intercultural
exchanges and some of the challenges that can come with that as a tour guide
or tour leader now you probably have dealt with this before and it’s
different across every single culture but here are six piece of advice to help
you in those intercultural exchanges one mindset matters the best starting point
for any intercultural exchange is one that starts up here in the mind if you
have a mindset that is truly open tolerant and ready for new experiences
then you’re already setting yourself up for success take a genuine interest in
people places cultures nationalities that are different from your own and
that interest will help drive effective communication – respect is the universal
language of service customers from other cultures are often forgiving of yulish
tour guide for all kinds of reasons all kinds of things that might be different
from their own culture or if you accidentally offend them lab nap
forgiveness usually ends if you are impatient or intolerant of them
struggling to use your language of them having a thick accent or maybe they have
a hard to pronounce name and never repeat a few times so that key there is
just have respect for those other people don’t treat them any differently than
the respect you show for other guests if anything show it a little bit more the
underlying premise to delivering quality service than any culture is that you
respect the individual 3 simplify and clarify language with non-native
speakers when serving customers who are still learning your native language
it pays to speak deliberately and make clear transitions between
the other thing you want to do is try and avoid synonyms so that’s going to
help them especially people have a reduced vocabulary often those synonyms
are bigger words longer words but somebody just learning the language may
not though or speak at a slower rate and slightly louder so this is obvious we’ve
all done this on intercultural exchanges that’s slowing your speech down really
helps and not too much so that it’s annoying or it comes across as
condescending and speaking slightly louder really does help that the bigger
thing is to be really articulate rather than just speaking loudly five be
conscious of your slang which North Americans and English speakers all over
the world use all kinds of slang expressions and idioms that are really
confusing to non-native speakers here are some of the more common ones it was
a piece of cake the architect was flying by the seat of his pants she hit the
nail on the head the rebuilding of the castle cost an arm and a leg the Prime
Minister bit off more than he could chew or Queen Jennifer was such a party
pooper Jennifer poops at parties so she she poops at party so so and people know
this it’s sad but true every day around the
world Germans are confused by English language
and not just Germans people everywhere if you took those phrases literally
they’re super confusing English speakers can’t make heads or tails up if you make
them literal so there’s a really good chance that you’re using these idioms
and slang in your storytelling and in your speeches so go through and really
try and cut any of those expressions out if you have a lot of non-native speakers
or people coming from other culture because that is going to make it a lot
easier for them to know what you’re talking about six experience different
cultures regularly traveling is one of the best ways to inspire curiosity and
to learn more about other people’s values their belief systems religions
cultures nationalities all of them now you don’t have to travel far to have
these types of experiences in your local town I’m sure that you can find
immigrant families from all over the world or Little Italy’s or China towns
really dive in and try and get a sense of what makes that culture tick and what
their expectations might be coming on your tour there’s six quick pieces of
advice hopefully get
you’re thinking a little bit about intercultural exchanges in the comments
below right now go down there and type to me how you deal with intercultural
challenges as a tour leader and share with the whole community thanks so much
for being here we’ll see you next time I pull bad
parties I poop at parties but people’s don’t know because I close the door

7 thoughts on “How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)

  1. Finished Watching? On the blog comments over at Be a Better Guide, let me know how you lead tours with people from different backgrounds? Any advice or best practices to share with the community? http://www.beabetterguide.com/video-how-to-handle-cultural-differences-as-a-tour-guide-i-e-tips-for-intercultural-exchanges-on-tour/#comments

  2. Hey! Great tips!
    I´m from Chile,and I am an outdoor guide. I have been with many people from different countries, and in my case, sometimes it´s really difficult to understand the British accent jajaja. (And Australian english too! ) Even when you have a very good english.
    Same language with several different accents around the world makes it tricky.
    Fortunately, I have had great people joining my tours, and they are always very nice if you ask them to speak more slowly.
    During the day, they learn words in spanish and I learn some english humor 😀
    And that is one of the greatest part of being a guide, meeting people from the other side of the world and having a big time!

    Saludos!

  3. Great tips! Thank you. I have problems with a few different cultures that seem to always know how to be pushy. I smile and set firm boundaries that seem to work. I am a driver guide who keeps the front 4 seats open for people who have trouble walking. Some have learned that if they are last in line they might get these left over front seats. I now insist every one be seated and then offer these seats to the first people raising their hands after do safety speech. No one has been angry since I started this. Any better suggestions?

  4. I'm a tour guide in Dallas, and the Tour Company that I work for offers a "Southfork Ranch" tour from the TV Show Dallas. The actual Southfork Ranch from the TV show isn't even in the same geographical county as the City of Dallas. I had two fans for the show taking this tour; one from the U.K., and the other from Germany. Talk about "reading and knowing your group!" I related better with the person from the U.K. because she was a really big fan of the TV Show. The person from Germany was more interested in sharing with her friends that she had actually been to the ranch. Turned out, all that I had to do is to discuss a little about the show, and what to expect when they got to the ranch, and the other I just made myself available to take pictures. That tour ended up being a success for both of them. I actually got hugs from both, and a modest tip from one. It was a good day.

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